reFRESH

800 Steeles Ave. W, Suite B10182,
Thornhill, Ontario, L4J 7L2, Canada

BUSINESS HOURS

Mon-Fri: 7:00 am - 9:00 pm
Sat & Sun: 9:00 am - 7:00 pm

FAQ

For my home

If this is your first time booking, or you haven’t had any cleaning services at your space in the past 2 weeks, pick the Whole Lemon. Let us restore a little order. Whole Lemon – deep cleaning service  (5 hr min. @ $40 p/hr)

If you just need a regular clean, book a Spritzer. Spritzer – basic cleaning service (3 hr min. @ $35 p/hr)

If you need a little extra cleaning, housekeeping and limited laundry services, book our reFRESHer service. reFRESHer – housekeeping and limited laundry service (4 hr min. @$40 p/hr).

If you’re moving in/out, book a Turnover – deep cleaning service  (5 hr min. @ $40 p/hr)

For my business

If this is your first time booking, or you haven’t had any cleaning services at your space in the past 2 weeks, pick the Whole Lemon. Let us restore a little order. Whole Lemon for business – deep cleaning & housekeeping service  ($0.45 per sq ft).

If you need a regular business cleaning & housekeeping service, book our reFRESHer service. reFRESHer  for business – deep cleaning service  ($0.45 per sq ft).

You choose. Typically, we recommend starting with a Whole Lemon (especially when emerging from an extended period staying close to home or having your business closed), and then schedule a weekly, bi-weekly or occasional Spritzer or reFRESHer with a monthly Whole Lemon.

Yes! Our Concierge Services range from $25 – $40 per hour (depending on service and duration). Please check out our Services page. Let us take care of it for you.

Not yet! Please stay tuned for more information on our loyalty program and discounts.

Yes. We want to do a great job for you and that takes time.  For our cleaning & housekeeping services, below are our minimum booking times for the size of your property. If you select a time slot that is not long enough for us to clean your entire space, our service providers will prioritize commonly used areas (i.e. the kitchen and bathrooms) and do their best with the other spaces. Let us know if there is a particular room that you would like us to prioritize.

 

Size of propertySpritzer™reFRESHer™ Whole Lemon™Turnover™
regular cleaninghousekeepingdeepest cleanmove in/out or Airbnb
Up to 700 sq ft$105$160$200$200
700 – 1100 sq ft  $140$200$240$240
1100 – 1500 sq ft$175$240$280$280
1500 – 1900 sq ft$210$280$320$320
Over 1900 sfContact us for a quote

We keep things simple. You can make payments via Credit Card and Paypal on our website! We also have an e-transfer to info@refreshhousekeeping.ca. Please use your invoice number as the e-transfer memo.  HST is payable on all of our services and products.Sorry, we do not accept cash for our services but cash is great for optional tips.

If this is your first time booking us to reFRESH your property, please complete the booking form on our website. For each subsequent visit, you can login to your customer profile and easily book at your own convenience . Once we have confirmed your service provider(s), we will send you a confirmation email

We know that sometimes things come up and you may need to cancel a confirmed booking. If you need to cancel, please send us an email as soon as possible (and at least 24-hours) before your confirmed booking. There is a $50 fee for cancellations with less than 24 hours notice or if we are unable to access your property for reasons outside of our control.

For cleaning & housekeeping services, if you think of something that you would like us to do, a product that you would like us to use or not use in a room, or there is a particular area that you would like us to prioritize, please enter this information in the notes section of our booking page or leave us a note in a visible place in your property.

We do our best to send the same service provider(s) each time but this is not always possible due to scheduling changes. We keep detailed notes of how you like your property to be maintained and we use our multi-point checklist to ensure consistency and reliability of service. If you do have a preferred service provider, please let us know.

Our service providers work individually or in teams, depending on scheduling. Don’t worry – you are charged based on the total hours worked. For example, an individual service provider working 4 hours is charged at the same price as a team of 2 working for 2 hours.

Tips are always a welcome gesture. If you are pleased with your service, please feel free to leave a cash or personal cheque tip in a visible place at your property for your service provider(s).  Otherwise, you can add a little extra to your invoice amount when processing payment.

If you would like to lend someone a helping hand, our gift certificates make great gifts for neighbours, co-workers, new parents, or special occasions, please visit our website to purchase a gift card.

Yes – our company carries liability insurance and requires all of our cleaning and housekeeping team members to maintain their own insurance. We have a careful screening process. We always have your safety and confidentiality in mind.

Nope.  Not unless you want to be. If you are present, it is best if you are secluded in a particular room or not on site when your service provider(s) is on site. If you will not be present, please make sure that we can access the property. We use our multi-point safety check list to lock up when we leave. 

No problem. Just make sure that we can access your property and go enjoy your life. We lock up when we leave. Please include this information in your booking form or client profile notes. Please note:

  • We need to know the codes for any lockbox or buzzer.  If you have a lockbox, we need to know where it is.
  • if you have an alarm system, either turn that off before our scheduled arrival time or, at the time of booking, provide us with a special access code for the service provider(s).

We get that your pets are part of the family but we need to be able to clean quickly and efficiently so you see results. Please ensure that any pets are either in a crate or in a separate room. Please note that we are unable to clean up animal waste (e.g., droppings, urine or faeces).

Please let us know at the time of booking and we can work with you to avoid relevant products. Please be as thorough as possible so we ensure we work within your parameters.

We use products that are proven to be appropriate and safe for all the members of your family, including your pets. We find that, especially for the initial visit, heartier products may be required. After that, we can work with you to switch to the greener products that you have at your property. At this time, we do not use organic certified products. We are also an environmentally-friendly company so we are always looking for new ways to cut back our carbon footprint and recycle wherever possible. 

Our service provider(s) will arrive with paper towels, glass cleaner, all purpose cleaning solution, bathroom cleaner, and their own personal protective equipment (i.e. disposable gloves, a mask and shoe covers). If you have particular products you would like us to use to clean your property, please leave these out in a visible area (ideally in the kitchen) for our service provider(s). These are the items we would appreciate you having available: 

  • Dish soap
  • Broom
  • Microfiber twist mop and bucket 
  • Vacuum – full size with good suction
  • Cleaning cloths (we recommend at least 1-2 per room) & sponges
  • Toilet brush
  • Duster (e.g., swiffer)
  • Any special products that you would like us to use
  • If you have any vinegar and baking soda, that would be great.
  • If you need us to get up high, please provide a 3-step ladder

Yes! For residential bookings for cleaning and housekeeping, for an additional charge, we can bring additional supplies and equipment. Simply add Equipment Supply to your basket. For commercial bookings, please note this in your booking form and we will contact you.

Our service providers have been fully trained to practice additional safety measures. This includes: 

  • Service Provider will change into clean uniform upon arrival
  • Utilizing personal protective equipment, including masks and disposable gloves 
  • Contactless service with clients
  • Upon finishing the service, your service provider will remove their PPE outside of your property

If you have any additional requests to keep you and yours safe, please let us know and we would be happy to discuss those with you.

We keep things simple. You can make payments via Credit Card on our website! We also accept e-transfers, please send  to info@refreshhousekeeping.ca. Please use your invoice number as the e-transfer memo.  HST is payable on all of our services and products.Sorry, we do not accept cash for our services but cash is great for optional tips.

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